Willard Enterprises is dedicated to helping businesses successfully achieve lasting results through interim, coaching, mentoring and non-executive director services internationally.
Specialising in shared services, process improvement, supplier management, technology and program governance.
Vision without Action is a Dream, Action without Vision is a Nightmare
Coaching / Mentoring
Businesses need to invest in their people to remain competitive, retain domain expertise, ensure loyalty and ultimately unlock their full potential. While just as important, senior executives are often forgotten and neglected when providing this type of investment.
Here are some examples of previous assignments. Please contact me to find out how we can help you get the results you need.
Target Operating Model
Redesigned corporate services and common KPI measures to continually quantify and align departmental maturity across all core functions and provided a rollout plan by function.
Establish Shared Services
Designed and implemented shared service function to deliver bespoke corporate services to a federated business group.
Designed corporate expansion template, defined and established core KPIs, initial functional organisation and corporate support framework for future company expansions.
Established new policies and procedures, set and agreed new KPI’s, established future reporting needs, aligned and rejuvenated business, departments and teams held in stasis for over seven years.
Mergers & Acquisitions
Planned, Designed and Led the functional and corporate integration of a newly acquired regulated business including establishing new KPI measures and ensuring regulatory compliance.
Planned, led and stabilised the migration of a newly acquired dormant Mortgage business. Created new group vision, designed future growth opportunities, led the rooftop migration, advised on core IT systems and met the TSA obligations with the seller.
Managed the regional IT split and divestment of a regulated utilities company including designing and establishing new functional departments and ensuring new environment stability.
Led the retail store consolidation in preparation for sale. Reduced store overhead by over 60%. Took the company from 3 years in the red to profitable in one year.
Designed and delivered a transparent international companywide request, governance and change delivery operating model.
Transitioned >2000 FTE staff to a blended outsourced function with a rotating blend of offshore and onshore while retaining the core IP expertise.
Established a process to continually monitor and improve the end user experience when using IT services for an international organisation
Reshaped supplier / client arrangement, established appropriate and quantifiable measures, bridged and or highlighted cultural differences, established common vision, built a one-team ethos regardless of parent company and established clear communication channels.